2018 Friends and Family Test Development Project - Commissioners Survey

Closed 31 Jul 2018

Opened 20 Jun 2018


NHS England's Insight and Feedback Team is running a development project during 2018/19, reviewing the operation of the Friends and Family Test (FFT) and how it could be improved. The review will take account of learning and research so far and will be collaborative with those delivering the FFT and will involve testing of proposals to ensure any change delivers benefits.

Why We Are Consulting

This questionnaire is one part of the review process, and gives you the opportunity to provide us with your views specifically from a commissioner perspective, on where the FFT is working well, and where it might be improved. You will also be able to tell us if there would be any unwanted consequences or avoidable costs from any changes.


  • Clinical commissioning groups (CCGs)
  • Commissioning support units (CSUs)


  • Patient and public voice
  • The mandate
  • Commissioning