Application form: Patient and Public Voice (PPV) expert advisers of the NHS Citizen Programme Board

Closed 10 Nov 2016

Opened 19 Oct 2016


NHS England is committed to ensuring that public and patient voices are at the centre of shaping our healthcare services. Every level of our commissioning system needs to be informed by listening to those who use and care about our services.

The NHS Citizen Programme Board is looking for three Patient and Public Participation Expert Advisers. One of the candidates will serve as the Programme Board Chair and will be responsible for the administration of the Board and ensuring an objective and impartial approach. All candidates will need to have a genuine commitment to patients and to developing excellent public participation, as well as an understanding of national strategy development. The ideal candidates will bring significant board level experience, with a strategic healthcare focus, strong intellect, commercial and political astuteness, and a willingness to challenge. They will be expected to apply their skills, knowledge and experience to support the group in making complex decisions that will drive forward NHS England's ambition to deliver world-class, patient-centred care.

The purpose of the NHS Citizen Programme Board is:

  • To support the Senior Responsible Officer (SRO) in managing all aspects of the programme’s work, taking day to day decisions on the running of the programme. It is responsible for ensuring that the programme delivers its objectives, manages risk, and for ensuring that there is a comprehensive and effective approach to stakeholder participation and involvement.
  • To support cross-directorate and cross-organisational delivery of the programme by providing support and advice.
  • To support the development of partnerships with other organisations where appropriate.

Details about the NHS Citizen programme, its approach and outputs can be found in this information pack. Please read the pack in full before you apply as it sets out the skills and experience needed by Expert Advisers and Chairs.

Please note that you can apply for either of the two roles.


NHS Citizen

Following the learning report on the NHS Citizen programme in May 2016, a revised model of NHS Citizen was developed to ensure that we maximise the impact of citizen voice within the work of NHS England.

It is proposed that the new programme will contain:

  1. NHS Citizen online: A repository for feedback from a variety of data and engagement, including surveys and insight from the local Healthwatch network. This will be structured around national NHS England priority areas;
  2. NHS Citizen outreach: Dedicated engagement and co-production with specific communities of interest, linking into national priority areas to ensure that we are reaching out to and hearing from all populations e.g. through the youth forum, voluntary sector strategic partners and health inequalities networks.
  3. Citizen representatives (bringing together the c800 Patient and Public Voice partners) on relevant governance groups across NHS England, building on the existing participation infrastructure of having lay representation in governance (eg on Clinical Reference Groups etc) to bring all representatives within a single repository supported by a Customer Relationship Management (CRM) system called People Bank.
  4. Involvement hub: A web-based involvement hub providing on-line resources and signposting training opportunities. This will be launched in in the autumn to support patients and the public to develop the skills and confidence to influence NHS England’s work, and to support NHS England’s staff to develop the skills and confidence to work effectively with patients and the public.
  5. An NHS Citizen campaign: An underpinning communications plan. This allows a means of maximising the successful brand to simplify the many engagement routes and approaches across the Arm’s Length Bodies. It is expected that this will be developed as part of the plans to support implementation of Sustainability and Transformation Plans (STPs).

There will be payments of £150 per day (for those people not representing or supported by an organisation) for an estimated time commitment of 10 days per year. This is in line with the NHS England Patient and Public Voice Expenses policy. Membership of the group is for 12 months initially, at which point membership will be reviewed.

You can apply by clicking on the application form button at the bottom of this page. If you would like to receive an application pack in other formats, such as hard copy, please email , call 0113 8250861 or write to:

The NHS Citizen Team,
NHS England,
Room 7E46,
Quarry House, Quarry Hill,
Leeds, LS2 7UE.

NHS England wants to ensure that its Patient and Public Participation Expert Advisers are representative of the population and that a wide range of people are appointed to these roles. For this reason, members of the public can hold a maximum of two paid roles on NHS England standing groups or committees that are a formal part of the structure and attract a participation payment.

The closing date for applications is midnight on the 10 November 2016. Interviews will be held on 18 November 2016 in London.


  • Patients
  • Carers
  • Service users


  • Patient and public voice
  • Partnerships and relationships
  • NHS England