NHS Online: clinician survey - Working for NHS Online - NHS England

1. Have you had any experience of delivering virtual care (for example, delivering video appointments or working in virtual clinics)?

(Required) none - I have no direct experience of delivering virtual care minimal - I have delivered virtual care on a few occasions occasional - I deliver virtual care on an infrequent or ad hoc basis regular – delivering virtual care is a routine and established part of my work extensive - I have lots of experience in delivering virtual care and I champion virtual care services by developing, or training others

2. To what extent do you agree or disagree with this statement? “On the basis of what I know about virtual care, I would feel confident in my ability to deliver this”.

(Required) strongly disagree somewhat disagree neither agree nor disagree somewhat agree strongly agree

3. To what extent do you agree or disagree with this statement? “I would be interested in delivering care for NHS online, alongside my substantive work/current role (if applicable)”.

(Required) strongly disagree somewhat disagree neither agree nor disagree somewhat agree strongly agree

4. Based on your current understanding, which of the following factors would be important in motivating you to offer your time to NHS Online, in addition to your substantive work/current role (if applicable)? Select all answers that apply.

(Required) ability to increase my earning potential flexibility to provide care from a location and at a time that suits me ability to undertake shorter units of clinical activity (for example, shorter periods of work) ability to focus my time providing patient care, with less administrative burden opportunity to innovate the way care is delivered which could benefit patients and staff more widely across the NHS helping to improve patient access to elective care opportunity for learning and development, particularly in virtual care delivery provision of reliable, easy-to-use technology and hardware (for example, a laptop/iPad, a single login to the platform) access to the latest clinical technologies and service innovations clear governance and medico-legal arrangements, including clear escalation routes other - not listed above none of the above

5. Based on your current understanding, which of the following factors would make you reluctant to offer your time to NHS Online, in addition to your substantive work/current role (if applicable)? Select all answers that apply.

(Required) a personal preference for delivering care in a physical, face-to-face setting a preference to offer any additional time I have to my substantive/current role employer (for example, overtime, internal bank) a preference to offer any additional time I have to other clinical activity (for example, private practice) a belief that my speciality or the specialty I work in most frequently is not well suited to virtual care delivery lack of time to undertake additional activity outside of my existing work and personal commitments potential financial implications relating to tax or pension rules concerns about technology (for example, learning new systems, platform reliability, data security, tech support) concerns around health inequalities concerns around quality of care and/or clinical governance concerns around medico-legal responsibility concerns around impact on other parts of the health care system other – not listed above none of the above

6. To what extent do you agree or disagree with this statement? “The ability to offer my time flexibly is attractive to me, where some weeks/months I offer more of my time and other times less”.

(Required) strongly disagree somewhat disagree neither agree nor disagree somewhat agree strongly agree

7. How much time could you envisage offering in a typical week, on top of your substantive work/current role and other commitments, to NHS Online, if this could be done flexibly and virtually, at a time and place that suits you?

(Required) not interested in providing services no time less than 4 hours 4-8 hours 9-15 hours 16 or more hours

8. Which of the following best describes what your preferred way of working would be for NHS Online?

(Required) primarily patient facing: the majority of your work involves remote patient appointments (video or phone) primarily non-patient facing: the majority of your work is done without the patient present (for example, triage list, Advice & Guidance) a balanced mix: a combination of patient-facing and non-patient-facing work

9. To what extent do you agree or disagree with this statement? “I would like to be able to choose whether I undertake patient-facing or non-patient-facing work, rather than it being allocated to me”.

(Required) strongly disagree somewhat disagree neither agree nor disagree somewhat agree strongly agree

10. During which time slot(s) would you be most likely to offer time to NHS Online for patient-facing work, on a flexible basis, offering small units of time outside of your substantive work (if applicable)? Select all answers that apply.

(Required) Monday to Friday anytime between 7am and 9am Monday to Friday anytime between 9am and 5pm Monday to Friday: anytime between 5pm and 10pm Saturday and Sunday anytime between 7am and 9am Saturday and Sunday anytime between 9am and 5pm Saturday and Sunday anytime between 5pm and 10pm outside the above times I do not have a preference I do not know not interested in providing patient-facing/any services

11. When taking on patient-facing work with NHS Online, would you prefer to commit to a regular scheduled shift or sign up to shifts on an ad hoc basis?

(Required) I would prefer a regular scheduled shift I would prefer to sign up to shifts on an ad hoc basis I do not have a preference I do not know not interested in providing patient-facing/any service

12. How far in advance would you like to offer your availability (and this be confirmed) for patient-facing work?

(Required) on the day up to 3 days in advance around a week in advance at least 2 weeks in advance I do not have a preference I do not know not interested in providing patient-facing/any services

13. What would be the best way for you to find out about available work for NHS Online? Select all answers that apply.

(Required) website mobile app email targeted phone calls I do not have a preference I do not know I am not interested in providing any services

14. Which of the following organisational values would be most important to you when delivering care for NHS Online? Select up to 3 answers.

(Required) strong clinical leadership: clear guidance and support from experienced clinical leads a culture of mutual respect: feeling valued and heard as a member of the virtual workforce commitment to patient safety: evidence that the organisation prioritises high-quality, safe virtual care above all else inclusion and belonging: an organisation that actively promotes diversity and works to reduce health inequalities, supporting staff from a wide range of different backgrounds a collaborative team culture: an organisation that fosters a sense of community and shared purpose among its virtual workforce, even when working remotely transparent communication: regular, honest updates regarding organisational changes and performance professional recognition: acknowledgment of contributions and celebrating professional excellence. efficiency and innovation: an employer that actively seeks to reduce bureaucracy through better technology and offer its staff the latest in tech and innovation autonomy and professional responsibility: an employer that trusts your ability to exercise clinical judgement and take ownership of your work, with appropriate support and accountability. wellbeing and support: an organisation that recognises the importance of and supports its staff to look after their physical and mental health. none of the above other

If you selected 'other', please provide details in the text box below