Learning from People about Things That Go Wrong in the NHS (Plain English)

Closed 31 Dec 2023

Opened 17 Aug 2023


NHS England wants to find out how people would choose to tell the NHS about things that go wrong in healthcare, to help the NHS do things better.

NHS England wants to hear from people of all ages and backgrounds, who use all kinds of NHS services. We want to know how people would choose to give feedback if something went wrong in their care, or in the care of someone they look after, so the NHS can learn.

NHS England will use what you tell us to help design a new online service to make care better.

NHS England are talking to NHS staff and charities, as well as people who use the NHS. We will write a report about what we find. We will put this report on our website.

Your information will stay private, and NHS England will not use your name in our report. You can choose to leave us your email if you want to be involved more.


This survey uses Plain English, to make it as inclusive as possible.



  • Patients
  • Carers
  • Service users


  • Patient and public voice