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Mental health crisis care services – national patient feedback survey
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Mental health crisis care services – national patient feedback survey
1. Please select the Mental Health Provider (where known) where you accessed the crisis service from the drop down menu.
Please select the Mental Health Provider (where known) where you accessed the crisis service from the drop down menu.
-- Please Select --
Alderhey
Barnet, Enfield and Haringey
Bath, North East Somerset, Swindon and Wiltshire (AWP)
Berkshire Healthcare
Black Country Healthcare
Birmingham Mind
Birmingham and Solihull
Bradford District Care
Bristol, North Somerset and South Gloucestershire (AWP)
Cambridgeshire and Peterborough
Camden and Islington
Central and North West London
Cheshire and Wirral Partnership
Cornwall Partnership
Coventry and Warwickshire Partnership
Cumbria, Northumberland, Tyne and Wear
Derbyshire Healthcare
Devon Partnership
Dorset Healthcare
East London
Essex Partnership
Gloucestershire Health and Care
Greater Manchester
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Herefordshire and Worcestershire Health and Care
Hertfordshire Partnership
Humber Teaching
Kent and Medway
Lancashire and South Cumbria
Leeds and York Partnership
Leicestershire Partnership
Lincolnshire Partnership
Livewell South West
Mersey Care
Midlands Partnership
Navigo
NHCA - West Yorkshire helpline
Norfolk and Suffolk
North East London
North Staffordshire Combined
Northamptonshire Healthcare
Nottinghamshire Healthcare
Oxford Health
Oxleas
Pennine Care
Rotherham, Doncaster and South Humber
Sheffield Children's NHS Foundation Trust
Sheffield Health and Social Care
Somerset Partnership
South London and Maudsley
South West London and St George’s
South West Yorkshire Partnership
Surrey and Borders Partnership
Sussex Partnership
Tavistock and Portman
Tees, Esk, and Wear
West London
Not known
2. For the questions below, please select the option on the scale that you feel best reflects your experience.
Yes, definitely
Yes, somewhat
No, not really
No, not at all
Not sure
Whilst in contact with NHS 111 #MH option service, were you treated with dignity and respect?
Yes, definitely
Yes, somewhat
No, not really
No, not at all
Not sure
Whilst in contact with NHS 111 #MH option service, did you feel involved in shared decision-making?
Yes, definitely
Yes, somewhat
No, not really
No, not at all
Not sure
Whilst in contact with NHS 111 #MH option service, did you feel supported in self-management?
Yes, definitely
Yes, somewhat
No, not really
No, not at all
Not sure
If you have received support face to face for your crisis, did you understand the processes around assessment, diagnosis and treatment options?
Yes, definitely
Yes, somewhat
No, not really
No, not at all
Not sure
Do you feel that NHS 111 #MH option service considered the support and care needs of your family or carers when you were in crisis?
Yes, definitely
Yes, somewhat
No, not really
No, not at all
Not sure
If you were to experience a mental health crisis again, would you feel optimistic that the care would be effective?
Yes, definitely
Yes, somewhat
No, not really
No, not at all
Not sure
Did you receive emotional support for any sensitive issues?
Yes, definitely
Yes, somewhat
No, not really
No, not at all
Not sure
Do you feel confident that your views are used to monitor and improve the performance of mental health care for crisis?
Yes, definitely
Yes, somewhat
No, not really
No, not at all
Not sure
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