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Mental health crisis care services – national patient feedback survey
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Mental health crisis care services – national patient feedback survey
1. Please select the mental health provider (where known) where you accessed the crisis service from the drop down menu.
Please select the mental health provider (where known) where you accessed the crisis service from the drop down menu.
-- Please Select --
Alderhey (RBS)
Barnet, Enfield and Haringey (RRP)
Bath, North East Somerset, Swindon and Wiltshire (AWP) (NLO03)
Berkshire Healthcare (RWX)
Birmingham and Solihull (RXT)
Birmingham Mind (8JW01)
Black Country Healthcare (TAJ)
Bradford District Care (TAD)
Bristol, North Somerset and South Gloucestershire (AWP)
Cambridgeshire and Peterborough (RT1)
Camden and Islington (TAF)
Central and North West London (RV3)
Cheshire and Wirral Partnership (RXA)
Cornwall Partnership (RJ8)
Coventry and Warwickshire Partnership (RYG)
Cumbria, Northumberland, Tyne and Wear (RX4)
Derbyshire Healthcare (RXM)
Devon Partnership (RWV)
Dorset Healthcare (RDY)
East London (RWK)
Essex Partnership (R1L)
Gloucestershire Health and Care (RTQ)
Greater Manchester (RXV)
Hampshire and Isle of Wight Healthcare NHS Foundation Trust (RW1)
Hereford and Worcestershire Health and Care (R1A)
Hertfordshire Partnership (RWR)
Humber Teaching (RV9)
Kent and Medway (RXY)
Lancashire and South Cumbria (RW5)
Leeds and York Partnership (RGD)
Leicestershire Partnership (RT5)
Lincolnshire Partnership (RP7)
Livewell South West (NR5)
Mersey Care (RW4)
Midlands Partnership (RRE)
Navigo (F6Y8M)
NHCA - West Yorkshire helpline (MH058)
Norfolk and Suffolk (RMY)
North East London (RAT)
North Staffordshire Combined (RLY)
Northamptonshire Healthcare (RP1)
Nottinghamshire Healthcare (RHA)
Oxford Health (RNU)
Oxleas (RPG)
Pennine Care (RT2)
Rotherham, Doncaster and South Humber (RXE)
Sheffield Children's NHS Foundation Trust (YGM59)
Sheffield Health and Social Care (YGM59)
Somerset Partnership (RH5)
South Central Ambulance Service (RYE)
South London and Maudsley (RV5)
South West London and St George’s (RQY)
South West Yorkshire Partnership (RXG)
Surrey and Borders Partnership (RXX)
Sussex Partnership (RX2)
Tavistock and Portman (RNK)
Tees, Esk, and Wear (RX3)
West London (RKL)
Not known
2. For the questions below, please select the option on the scale that you feel best reflects your experience.
Yes, definitely
Yes, somewhat
No, not really
No, not at all
Not sure
not applicable
Whilst in contact with your local crisis service, accessible via NHS 111 #MH option, were you treated with empathy, dignity and respect?
Yes, definitely
Yes, somewhat
No, not really
No, not at all
Not sure
not applicable
Whilst in contact with your local crisis service, accessible via NHS 111 #MH option, did you feel involved in shared decision-making?
Yes, definitely
Yes, somewhat
No, not really
No, not at all
Not sure
not applicable
Whilst in contact with your local crisis service, accessible via NHS 111 #MH option, did you feel supported in self-management?
Yes, definitely
Yes, somewhat
No, not really
No, not at all
Not sure
not applicable
Whilst in contact with your local crisis service, accessible via NHS 111 #MH option, were you given clear information about the help you were offered, including any assessments or treatment options?
Yes, definitely
Yes, somewhat
No, not really
No, not at all
Not sure
not applicable
Do you feel that your local crisis service, accessible via NHS 111 #MH option, considered the support and care needs of your family or carers when you were in crisis?
Yes, definitely
Yes, somewhat
No, not really
No, not at all
Not sure
not applicable
If you were to experience a mental health crisis again, would you feel optimistic that the care would be effective?
Yes, definitely
Yes, somewhat
No, not really
No, not at all
Not sure
not applicable
Did the person you spoke to help you feel safe and emotionally supported?
Yes, definitely
Yes, somewhat
No, not really
No, not at all
Not sure
not applicable
Do you feel confident that your views are used to monitor and improve the performance of mental health care for crisis?
Yes, definitely
Yes, somewhat
No, not really
No, not at all
Not sure
not applicable
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