Patient Survey - GP Services for Tottenham Hale Medical Centre

Overview

The contract with the organisation that currently runs your GP surgery is coming to an end. NHS England and North Central London Clinical Commissioning Group (CCG) will appoint a provider of GP services and issue a new contract to ensure that services continue. This survey seeks to find out how important certain aspects of your GP practice are to you. This will help us to appoint the right organisation to run your GP surgery in the future.

Who should complete the survey?

The questions should be answered by the person who received the letter from the CCG, or their carer.  If you are helping that person to complete the survey, please ensure that the answers recorded are those of the individual and not those of the person who is helping them.

Completing the survey

For each question please select the answer that best represents your views, or the views of the patient if you are completing this survey for someone else.

If you need assistance in completing this survey please do not hesitate to attend your practice’s patient event where help can be provided.

Scoring

You will be asked to indicate on a scale of 1 to 5 how important different aspects of your doctor’s surgery are to you.

A score of 1 = not important at all

A score of 5 = very important

If you don’t know if something is relevant to you then there is a “don’t know” option.

What happens next?

The combined findings of all completed surveys and our conversations with patients will be shared with the organisations bidding to run your GP surgery.  This is so that they can take patients’ views into account when telling us how they plan to run the surgery. The survey results will be available from your GP surgery and online at www.england.nhs.uk/london/ from the end of October 2020.

We will let you know the outcome of the selection process in the following ways:

• We will publish information online at http://www.england.nhs.uk/london/
• We will write to you again later in the year to let you know the outcome of the selection process.

Important Information

Please note that all information/answers you give in this survey will be collected to improve GP services, and will be collected anonymously.

Please do not put your name anywhere in this survey.