NHS England and NHS Improvement’s national Mental Health Team are working in partnership with your local mental health trust and are inviting patients, carers, staff and communities to participate in a feedback questionnaire about your experiences in NHS mental health services for Black, Asian and minority ethnic communities.
The aim of the feedback questionnaire is:
The feedback questionnaire should take about 15 minutes to complete. There are no right or wrong answers, so please respond to the questions that best describe your experience and views. Please answer the best you can and feel free to ask a carer or guardian for assistance if you need it. We encourage you to answer all of the questions so that we can best understand your experiences.
The results of the feedback questionnaire will be used to inform the development of a national organisational competency framework tool for NHS Mental Health Trusts, referred as the ‘Patient and Carers Race Equality Framework’ (PCREF) as recommended by the Mental Health Act Review. The PCREF will be a practical tool which helps organisations understand what steps it needs to take to improve in Black, Asian and minority ethnic experiences of care in mental health settings.
The NHS has a core role to play in addressing health inequalities, as set out in the NHS Long Term Plan. The pandemic has shone a light on some of the underlying disparities faced across the country. COVID-19 has disproportionately impacted those who are older, those from Black, Asian and minority ethnic groups and those living in more deprived areas, many of whom experienced inequalities before the pandemic.
Your feedback will help develop the PCREF and thus help shape future mental health services which are designed and tailored to be accessible, safe and culturally responsive for their local communities.
This information will help you answer the Improving Black, Asian and minority ethnic community experiences of mental health services feedback questionnaire.
The feedback questionnaire is divided into 2 parts:
Example 1. Please indicate which age bracket you identify yourself as?
To answer the questions that apply to you, please ‘click’ your computer mouse next to your answer choice.
Be sure to read all the answer choices before marking your answer that best describes your experiences.
Taking part in the feedback questionnaire is voluntary and, whether you participate or not, it will not impact care for you or your relatives in any way.
To help protect your confidentiality, we will only request for your email address should you wish to receive a copy of your responses, this option is available for participants who may wish to come back to their responses before you submit your feedback questionnaire or for those who wish to have a copy of your responses, an email address will be required. We will process your data in accordance with the General Data Protected Regulation and Data Protection Act 2018. Participation will not impact care for self and or your relatives in anyway.