Non-Emergency Patient Transport review - Call for evidence

Closed 13 Mar 2020

Opened 30 Jan 2020


Non-Emergency Patient Transport Services (NEPTS)take patients to and from their homes, to their care provider, for planned appointments and treatment. NEPTS are for those patients who:

  • Have a condition such that they need additional medical support during their journey
  • Find it difficult to walk
  • Are the parents, guardians, or children, of patients who need transport

Towards the end of last year, a review into NEPTS was announced following the publication of a series of reports highlighting specific challenges with patient transport services.

What do we want to know

The review will comprise a literature review, marketplace and stakeholder engagement, and data collection.

We would welcome your insight, examples, and data, on the challenges to the service, good practice and innovation, and ideas and solutions.  


  • All interested stakeholders


  • Primary care