Accessible Information Standard Review: Survey for patients, service users, carers and parents

Closed 11 Mar 2017

Opened 10 Jan 2017

Results updated 31 Jul 2017

Following the review, all of the feedback was analysed and a report was published in July 2017. This report is available on the NHS England website and on request in a range of formats including audio, British Sign Language (BSL) video and easy read.

Revised versions of the Specification and Implementation Guidance for the Standard will be issued in Summer 2017. These documents will be available from the NHS England website. However, there will be no substantive changes to the overall scope of the Standard or to the Requirements which organisations must follow.

If you have any queries about the Standard please contact



The Accessible Information Standard was published by NHS England, following approval as a new ‘information standard’ for the NHS and adult social care system, in July 2015. Officially called SCCI1605 Accessible Information, the Accessible Information Standard (‘the Standard’) directs and defines a specific, consistent approach to identifying, recording, flagging, sharing and meeting individuals’ information and communication support needs, where those needs relate to a disability, impairment or sensory loss.

By law (section 250 of the Health and Social Care Act 2012), from 1st August 2016 onwards, all organisations that provide NHS care or publicly-funded adult social care must follow the Standard in full.  Organisations that commission NHS care and / or publicly-funded adult social care, for example Clinical Commissioning Groups (CCGs) and local authorities, must also support implementation of the Standard by provider organisations.

Why your views matter

This survey is part of the post-implementation review of the Standard. The purpose of the review is to assess the impact of the Standard and ensure that it is, and continues to be, ‘fit for purpose’. This survey is for patients, service users, parents and carers. It is also available  in audio, braille, British Sign Language video, as a Word document and in easy read. You can request a copy in an alternative format by emailing or calling 0300 311 22 33.

There are also two other surveys - one for health and care professionals and organisations, and one for other organisations such as patient groups, interpreters and alternative format providers.

All surveys are anonymous and all questions are optional, or there is a ‘prefer not to say’ option.

Please ensure you complete and return your survey before the deadline of 10th March 2017. Thank you for taking the time to contribute, we appreciate your feedback.

What happens next

Following the review, all of the feedback will be analysed and a report will be produced. Depending on the findings, revised versions of the Specification and / or Implementation Guidance for the Standard might be issued. However, there will be no substantive changes to the overall scope of the Standard.


  • Patients
  • Carers
  • Service users


  • Equality and diversity
  • Reducing health inequalities
  • Primary care
  • Equalities Act and new health inequalities duties
  • Information governance
  • Commissioning