South East translation and intepreting services for primary care - provider feedback survey

Closed 29 Nov 2020

Opened 19 Oct 2020


NHS England and NHS Improvement South East, together with CCGs in Hampshire and the Isle fo Wight, will be commissioning new translation and interpreting services for primary care providers to call upon when consulting with their patients. These services, which are fully funded by the commissioners, will help you to meet your obligations under the Equality Act 2010 and the Accessible Information Standard.

Why we are consulting

Contracts to provide these services vary across the South East with many arrangements dating back some years. We aim to commission new contracts to commence from autumn 2021, to provide consistency of services across the region. In doing this we aim to ensure that non-English speaking patients, patients who use British Sign Language and other patients have access to consistent, safe, high-quality support to meet their needs during consultations with primary care clinicians. We are now seeking your views on these services to inform the specification used to commission the new service and the questions we will ask bidders when evaluating bids. This will help us to secure the best outcomes for patients and for primary care providers.


  • Service providers


  • Reducing health inequalities
  • Primary care
  • Commissioning